This is a service which provides support, assistance, advice or counselling to individuals with particular needs, meeting the following conditions. The service must be a service that:
- a) Is provided in the course of work to one or more persons aged 16 or over,
- b) Is delivered on behalf of an organisation
- c) Requires training to be undertaken by the person delivering the service
- d) Has a frequency and formality attached to the service, and
- e) Either
- i. Requires a contract to be agreed between the service provider and the recipient of the service prior to the service being carried out, or
- ii. Is personalised to an individual adult’s needs